Shipping Damage / Missing Items
If an order arrives damaged, incomplete, or unusable on arrival, contact WestTech Home Automation, LLC promptly and include clear photos of the package, shipping label, and product.
This page explains how WestTech Home Automation, LLC handles defective products, shipping damage, missing items, and limited warranty questions for enclosure families, Unloaded or Loaded orders, included hardware, and approved special-request items.
WestTech Home Automation, LLC is a small operation, so returns and warranty handling are kept straightforward, product-focused, and aligned with the policy entered in Google Merchant Center.
If an order arrives damaged, incomplete, or unusable on arrival, contact WestTech Home Automation, LLC promptly and include clear photos of the package, shipping label, and product.
Returns are accepted for defective products only. Non-defective products are not accepted for return unless WestTech Home Automation, LLC approves an exception in writing before the item is sent back.
Exchanges are not accepted. If a product arrives defective, damaged, incomplete, or unusable on arrival, contact support so the issue can be reviewed.
Approved returns must be reviewed before shipment. Return handling may depend on the product condition, order details, photos provided, and whether the issue is a confirmed defect, shipping damage, or missing item.
WestTech Home Automation, LLC’s limited warranty is intended to cover clear defects in the product itself, not misuse, accidental damage, poor installation, or changes made after delivery.